Let us know right away, and we'll do our best! Email customerservice@thesiskiss.com. Unfortunately, we're unable to make any changes once an order is sent to our warehouse because we're working quickly to get it to your doorstep!
Please note, once an order has been passed to the USPS office or handler we are no longer responsible for the timeline or condition of the package. If you do not receive your order, your pieces are damaged, or tracking has stalled, please email customerservice@thesiskiss.com with your order number and information. Also, make sure to file a claim with the USPS, as they are responsible for the completion of your delivery.