Shipping
GENERAL INFO
Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email customerservice@thesiskiss.com. Unfortunately, we're unable to make any changes once an order is sent to our warehouse because we're working quickly to get it to your doorstep!
International orders are final sale. We do not accept returns, exchanges, or repairs for international orders.
We do not offer expedited shipping due to the nature of our custom design production timeline.
Please note, once an order has been passed to the USPS office or handler we are no longer responsible for the timeline or condition of the package. If you do not receive your order, your pieces are damaged, or tracking has stalled, please email customerservice@thesiskiss.com with your order number and information. Also, make sure to file a claim with the USPS, as they are responsible for the completion of your delivery.
LOST OR STOLEN PACKAGE
Unfortunately, porch pirates and post office gremlins can get in the way of you receiving your new Sis Kiss goodies. We've partnered with Redo to make sure you're taken care of, no matter what obstacles get in the way.
RATES
When you spend $150 or more in the contiguous USA free standard shipping is automatically added to your cart! Please note free shipping is not valid outside the contiguous US.
SHIPPING STATUS
All in-stock, ready to ship items are shipped within 3-5 business days. We do not ship Saturdays, Sundays or Holidays observed in the USA. An e-mail confirming your order and shipment will be sent to the e-mail address provided in the Billing information section. If you have placed a custom order, please note the production and shipping timeline on the product page.
USA ORDERS
Please check your shipping address for accuracy. We ship via USPS (United States Postal Service) First-Class Mail. Please allow approximately 4-7 business days for First-Class delivery. Please note processing takes approximately 3-5 business days, we do not process orders on Saturday, Sunday or bank holidays.
If you have placed a custom order, please note the production and shipping timeline on the product page.
Please note, once an order has been passed to the USPS office or handler we are no longer responsible for the timeline or condition of the package. If you do not receive your order, your pieces are damaged, or tracking has stalled, please email customerservice@thesiskiss.com with your order number and information so we can file a claim. Also, make sure to file a claim with Route Insurance (if you purchased it at checkout), USPS, or UPS, as they are responsible for the completion of your delivery.
SOME NOTES
Orders placed after 12 pm EST on Friday will process the following Monday. The pickup day does not count as a day in transit-expedited shipments may take one additional business day. We're not responsible for USPS shipping delays. Customs fees and duties are the customer's responsibility. USPS does not ship on weekends.
INTERNATIONAL ORDERS
Please check your shipping address for accuracy. We ship via USPS (United States Postal Service) First-Class Mail International or UPS. If you choose to use USPS once it has left the United States tracking becomes the responsibility of your local carrier and we no longer have access to that information. If you have placed a custom order, please note the production and shipping timeline on the product page.
International orders are final sale. We do not accept returns, exchanges, or repairs for international orders.
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and The Sis Kiss is not responsible for these fees. As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. It is possible that the delivery of your order could be delayed due to customs processing/inspections and take up to six weeks or longer to arrive. The Sis Kiss has no control over these processes. Thank you for your patience.
Please note, once an order has been passed to the USPS office, UPS, or handler we are no longer responsible for the timeline or condition of the package. If you do not receive your order, your pieces are damaged, or tracking has stalled, please email customerservice@thesiskiss.com with your order number and information so we can file a claim. Also, make sure to file a claim with Route Insurance (if you purchased it at checkout), USPS, or UPS, as they are responsible for the completion of your delivery.
Returns & Exchanges
We gladly accept returns and exchanges (international orders are excluded) for all NON-CUSTOM items for store credit, please make sure to review our return and exchange policies below. Please note: we do not accept returns on items due to normal wear and tear. All returns are for store credit only.
How to initiate a return or an exchange:
- To start a return, click here.  Return must be started within 3 days of delivery with your order number, the first and last name the order was placed under, and an explanation of why you wish to return or exchange your item(s).
- We offer store credit in the form of an e-gift card if the item you wish to exchange is no longer in stock.
- Ship items back within 14 days of your return using the return label generated by our returns portal.Â
- Please allow 7-15 business days after receiving your return to process.
- International orders are FINAL SALE, no exceptions.
Custom and personalized styles:
We DO NOT accept returns or exchanges on ANY custom or personalized items, but if it arrives damaged or defective, please contact us at customerservice@thesiskiss.com
Leather, vegan leather, and printed styles:
Leather is a natural material and there WILL be differences with each and every piece. Hair on hide especially. Each piece that we use will vary from the next.
Photos on listings, unless specifically stated otherwise, are an example of a past product that was made. You WILL receive a different one. The background of the cheetah print hair on hide may vary in color or have spots that vary in color as shown in the listing photo example. This is not a defect and adds to the charm of a natural and handmade product. Cheetah and leopard print may have darker or lighter colored background than what is shown in the product photos. Spots may be closer together or further apart. The actual pattern may differ.
Jewelry 101
The Sis Kiss recommends taking off all jewelry before using hand sanitizer or washing your hands. We love our products and want yours to keep looking like new. Hand sanitizer and harsh soaps may affect your jewelry so we recommend removing your TSK Bling before washing up! See our Care For Your Jewelry section for more information about caring for your Sis Kiss jewels!
Thank you for understanding!