FAQ

Custom Jewelry

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 3-6 weeks; you can find an item's production time on its product page. If you have questions about your custom piece, please email thesiskiss.customerservice@gmail.com


Learn how to customize your pieces here!

Jewelry 101

What is The Sis Kiss Jewelry Made of?


Our pieces are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 14K gold, sterling silver and brass. Exact materials associated with each style may be  listed on their product detail page.

Gold-Dipped Silver (Vermeil)


Sterling silver dipped in gold or plated is also known as vermeil. Regular gold-plated jewelry is not sterling silver under the gold, but a base metal such as brass or steel. To make gold dipped jewelry, a thin layer of gold adheres to the silver through an electroplating bath. It is a good option for those who like the look of gold but are working on a budget. The gold dip can wear off over time and tarnish. It is important to keep these pieces dry and away from perfumes, lotions and sweat. Those with high pH skin will also have their gold dipped pieces tarnish quicker. Below is a list of ways to prolong the life of your gold dipped jewelry:

  • DO NOT LET YOUR GOLD DIPPED JEWELRY COME IN CONTACT WITH PERFUME, LOTION, HAIRSPRAY, SUNSCREEN, NAIL POLISH, OILS OR CHLORINE. REMOVE BEFORE USING ANY OF THESE ITEMS OR SIMILAR ITEMS.
  • REMOVE BEFORE SWEATING, SWIMMING, SHOWERING OR HOT TUBS. KEEP GOLD DIPPED JEWELRY AS DRY AS POSSIBLE.
  • GENTLE CLEAN WITH A SOFT JEWELRY CLOTH OR COTTON BALL AFTER EVERY USE.
  • DON’T USE HARSH JEWELRY CLEANERS OR SOAPS TO CLEAN.
  • AVOID SCRATCHES BY STORING IN THE ORIGINAL BOX AND AWAY FROM OTHER ITEMS.

Jewelry Care

Lightly polish each piece of jewelry after you wear it with a soft cotton cloth. For rings, try to remove them when you wash your hands that way the plating will not wear off. Store your jewelry in the pouch you received to protect it from getting scratched and keep the pouch in a sealed plastic baggie. Do not shower or go swimming with your jewelry.

Bag Care

Suede and cowhide are  luxury materials. To maintain their  soft texture, treat with a protective spray + brush regularly with a suede brush. Keep safe + sound in your TSK dust bag when not in use! Sunlight, dust, and extreme temperature changes are your bag’s worst enemy.

Promotions

CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?

Unfortunately, we cannot retroactively apply promotion codes to any orders.


ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Promotions are not combinable, example: free shipping cannot be combined with a 25% off code. If you have questions about the exclusions or fine print, please email thesiskiss.customerservice@gmail.com.


HOW ARE PROMOTIONAL DISCOUNTS APPLIED TO ORDERS?

All promotion codes are applied to the order subtotal. 


Shipping

We process all orders (excluding customized styles) within 3-5 business days (not including weekends or bank holidays). Custom orders have various lead times, please note those on the individual product pages. Learn more about our Shipping policies here.

Returns & Exchanges

We work hard to make sure you love your Sis Kiss pieces! If you aren’t 100% satisfied with your goodies, please take a moment to review our Return & Exchange Policy here.